Dr. Ramesh Superspeciality Eye & Laser Centre (referred to as “the Centre”, “we”, “us”, or “our”), located at 65-A BRS Nagar, Near Ferozpur Road, Ludhiana 141012, Punjab, India, is committed to protecting the privacy and confidentiality of all personal and medical information provided by our patients, website visitors, and users.

This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, book an appointment, or use any of our services. By using our website or services, you consent to the practices described in this policy.

Information We Collect

We collect the following types of information from you:

2.1 Personal Information

• Full name, gender, date of birth, and age • Residential address, city, state, and PIN code • Contact number and email address  

2.2 Medical & Health Information

• Eye examination results and diagnostic reports • Medical history and current medications • Prescriptions and treatment plans  

2.3 Financial & Insurance Information

• Insurance details and billing information • Payment transaction records  

2.4 Website & Technical Information

• IP address, browser type, and device information • Pages visited and navigation patterns on our website • Cookies and similar tracking technologies (see Section 7)  

2.5 Communication Records

• Appointment booking requests and enquiry form submissions • Emails, messages, or phone call records for appointment and care coordination • Newsletter subscription details
How We Use Your Information

We use the information we collect for the following purposes:

• To provide and manage your eye care treatment and follow-up • To book, confirm, reschedule, or cancel appointments • To send appointment reminders and care-related communications via SMS, email, or phone • To process billing and insurance-related transactions • To maintain accurate medical records as required by applicable law • To improve the quality of our services through internal reviews • To send newsletters and eye health awareness content (only with your consent) • To respond to queries or grievances submitted through our website or helpline • To comply with applicable medical, legal, and regulatory obligations
Sharing & Disclosure of Information

We do not sell, rent, or trade your personal or medical information. We may share your information only in the following circumstances:

• With treating doctors and support staff within the Centre for care coordination • With insurance companies for the purpose of processing your claims • With government authorities or courts when required by applicable law • With technology service providers (e.g., website hosting, appointment systems) under strict confidentiality agreements • In a medical emergency, with emergency service providers or designated family members
Data Retention

We retain your personal and medical records for as long as necessary to fulfil the purposes described in this policy and to comply with applicable laws and medical regulations. After the applicable retention period, records are securely deleted or anonymised.

Data Security

We take reasonable technical and organisational measures to protect your personal and medical information against unauthorised access, disclosure, alteration, or destruction, including:

• Secure storage of physical medical records with restricted access • Password-protected systems for electronic records • Access controls ensuring only authorised staff can view patient information
Third-Party Links

Our website contains links to third-party platforms including Facebook, Instagram, LinkedIn, and YouTube. We are not responsible for the privacy practices or content of these external websites. We encourage you to review their respective privacy policies before providing any personal information.

Your Rights

You have the following rights regarding your personal information:

• Access: You may request a copy of your personal or medical records held by us • Correction: You may request corrections to inaccurate or incomplete information • Withdrawal of Consent: You may opt out of non-essential communications (e.g., newsletter) at any time

To exercise any of these rights, please contact us at rameshpunarjot@yahoo.com

Changes to This Privacy Policy

We reserve the right to update this Privacy Policy at any time. The updated policy will be published on our website with a revised effective date. Continued use of our website or services following any update constitutes your acceptance of the revised policy.